Frequently Asked Questions
Everything you need to know about your JessaKae order.
How do I determine my size in JessaKae dresses?
We take pride in offering inclusive sizing from XXS to 6X. Since each collection is unique, we recommend checking the specific size chart located on every product page to ensure the perfect fit.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns for store credit or exchange within 30 days of delivery, provided the items are in original condition with tags attached.
How long will it take for my order to ship?
Orders are typically processed within 2-4 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship our designs worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
Are your dresses ethically made?
Absolutely. We work closely with our manufacturing partners to ensure high-quality craftsmanship, fair labor practices, and ethical production standards for every garment we produce.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within 1 hour of placement, and we will do our best to accommodate your request.