Returns & Exchanges

We want you to feel confident and beautiful in your JessaKae pieces, which is why we offer a 30-day return window for items in their original, unworn condition. Whether you need a different size or a complete refund, our streamlined process ensures your experience is as seamless as our silhouettes.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, or choose a QR code option for a printer-less drop-off at participating locations.

• 3.
  Package Your Items

  Place your items back in their original packaging with tags attached, ensuring the parcel is securely sealed to prevent damage during transit.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location; you will receive an email confirmation once our team has inspected the return and issued your refund or credit.